Nexatrip a unit of Emirates Fintech limited, nexatrip has provide B2B Travel agent service, visit the B2B partner register portal Clicked here, The services you will get from Nexatrip are Flight booking, Hotel booking, Bus booking, Visa Application, You can get all these services from Nexatrip and Ticket cancellation charges only 10%, You can cancel your ticket up to 6 hours before the flight. 

Service Components

1. Platform Access and Onboarding

• Agent Registration: Travel agents register through an online portal with a simple sign-up process requiring basic details (name, business name, contact information, and address).

• KYC/KYB Verification: Agents submit KYC (Know Your Customer) or KYB (Know Your Business) documents (e.g., PAN, GSTIN, Aadhaar) to comply with regulatory requirements and ensure secure transactions.

• Initial Deposit: Agents may pay a refundable deposit (e.g., ₹10,000, aligned with industry standards like Travelbookingagent.in) to activate their account and access booking credits.

• Training and Support: Provide online training modules and webinars to familiarize agents with platform features, commission structures, and cancellation policies. A dedicated onboarding team assists via phone or email.

2. Booking Engine

• Real-Time Inventory: Integrate with Global Distribution Systems (GDS) like Amadeus, Sabre, or Travelport to offer real-time flight availability, pricing, and schedules for domestic and international airlines.

• Search and Book: Agents can search flights by origin, destination, date, and passenger details. The platform displays multiple airline options with transparent pricing, including base fares and commissions.

• Commission Structure: Agents earn up to ₹1500 per ticket, derived from:

  • Airline commissions (3-7% of ticket value, typically ₹500-1000).

  • Platform incentives for high-volume bookings or exclusive airline deals.

  • Optional agent markups added to the base fare.

• Multi-Product Integration: Beyond flights, agents can book hotels, rail tickets, car rentals, and travel insurance to diversify revenue streams.

3. Cancellation and Refund Process

• Low Cancellation Charges: Negotiate with airlines and GDS providers to maintain low cancellation fees (e.g., ₹200-500 per ticket, compared to industry averages of ₹1000+).

• Automated Refunds: Cancellations are processed directly on the platform, with refunds credited to the agent’s wallet or bank account within 24-48 hours, subject to airline policies.

• Transparent Policies: Display airline-specific cancellation terms during booking to ensure agents and customers are informed upfront.

• Support for Disputes: A 24/7 helpdesk whatsapp +918972259266, grievance@nexatrip.in resolves cancellation or refund issues promptly.

4. Payment and Financial Management

• Payment Options: Agents can fund their booking wallets via UPI, bank transfers, credit/debit cards, or net banking through secure payment gateways.

• Credit Limits: Assign credit limits based on agent performance or subscription tier, allowing bookings without immediate payment (e.g., ₹50,000 initial credit for new agents).

• Commission Payouts: Disburse commissions weekly or monthly to agents’ bank accounts or platform wallets, with detailed transaction reports for transparency.

• GST Compliance: Issue GST-compliant invoices for all transactions, ensuring adherence to Indian tax regulations.

5. Technology Infrastructure

• Web-Based Platform: A cloud-hosted platform ensures scalability, 99.9% uptime, and accessibility from desktops or mobile browsers.

• API Integrations: Connect with GDS providers, airline APIs, and payment gateways for seamless operations.

• White-Label Option: Agents can customize the booking interface with their branding for a professional customer-facing experience.

• Mobile Accessibility: Develop a mobile-responsive portal or app (in Phase 2) for agents to manage bookings on the go.

6. Agent Support and Tools

• 24/7 Customer Support: Provide round-the-clock assistance via phone, email, and live chat to address booking issues, cancellations, or technical queries.

• CRM Tools: Offer built-in Customer Relationship Management (CRM) features to help agents manage client data, track bookings, and follow up on leads.

• Analytics Dashboard: Provide agents with real-time insights into booking trends, commission earnings, and cancellation statistics.

• Marketing Support: Supply agents with promotional materials (e.g., flyers, email templates) to attract customers and grow their business.

7. Subscription and Revenue Tiers

• Free Tier: Basic access with standard commissions (e.g., ₹500-1000 per ticket) and limited credit.

• Premium Tier: Subscription-based plan (e.g., ₹5000/month) offering higher commissions (up to ₹1500), increased credit limits, priority support, and access to exclusive airline deals.

• Enterprise Tier: Customized plans for large agencies with dedicated account managers and API access for integration with their systems.

8 Value Proposition

• For Agents:

  • High earnings potential (up to ₹1500 per ticket).

  • Low cancellation charges reduce financial risk for clients.

  • User-friendly platform with real-time inventory and multi-product bookings.

  • Robust support and tools to streamline operations and grow their business.

• For the Travel Company:

  • Scalable platform with recurring revenue from commissions and subscriptions.

  • Strong agent network drives high booking volumes.

  • Competitive differentiation through low cancellation fees and high commissions.

• For End Customers: Affordable fares, flexible cancellations, and professional service from agents.

9 Operational Workflow

Agent Onboarding: Register, complete KYC, deposit funds, and receive training.

1. Booking Process:

   • Agent logs in, searches for flights, and selects the best option.

   • Adds markup (optional) and confirms booking with payment or credit.

   • Issues e-ticket to the customer via email or platform.

   • Cancellation/Modification:

   • Agent initiates cancellation on the platform.Platform processes refund (minus low cancellation fee) within 24-48 hours.

   • Commission Payout: Platform calculates and disburses commissions periodically.

   • Support: Agents contact the helpdesk for assistance with bookings, cancellations, or disputes.

10 Scalability and Expansion

• Phase 1 (Year 1): Onboard 5,000 agents, integrate with one GDS provider, and focus on domestic flights.

• Phase 2 (Year 2): Expand to 10,000 agents, add international flights, hotels, and rail bookings, and launch a mobile app.

• Phase 3 (Year 3): Scale to 20,000 agents, introduce white-label solutions, and explore international markets.

11 Key Metrics for Success

• Agent Acquisition: Target 5,000 agents in Year 1, growing to 20,000 by Year 3.

• Booking Volume: Aim for 50,000 tickets annually in Year 1, generating ₹7.5 crores in commission revenue.

• Customer Satisfaction: Maintain a 95% satisfaction rate for agent support (measured via feedback surveys).

• Platform Uptime: Ensure 99.9% uptime for uninterrupted service.

12 Risk Management

• Airline Policy Changes: Monitor airline cancellation and commission policies to maintain low fees and high earnings.

• Competition: Differentiate with superior commissions, low cancellation charges, and excellent support to compete with platforms like Riya Connect or TBO Holidays.

• Technical Issues: Regular platform maintenance and backups to prevent downtime or data loss.

• Fraud Prevention: Implement strict KYC/KYB and transaction monitoring to prevent fraudulent bookings.